This agreement is between Ordero SI LLC, a Texas limited liability company ("Ordero", "we", "us"), and the business named in your sign-up ("you", "your restaurant"). It covers Ordero's AI phone ordering service.
By ticking "I have read and agree" and typing your name, you accept this agreement for your business and confirm that you are allowed to do so.
1. What Ordero does
Ordero gives your restaurant a phone line answered by an automated voice assistant (the "Assistant"). The Assistant talks with callers, answers questions about your menu, prices, hours, pickup and delivery, and takes orders from the menu you provide.
Orders, calls and transcripts appear in your Ordero panel. The Assistant can pass a caller to a staff number you choose, or mark the call for a callback when you have not set one.
When you sign up we show you a demo number right away. Your live line, a local US phone number, is switched on after we review your account; until then the demo number does not take calls. We tell you by email when your line is live. That day is your "Activation Date".
2. Your account
Give us accurate and complete information and keep it current. You are responsible for everything done with your sign-in. Keep your password private, and tell us at hello@ordero.si straight away if you think someone else has used it.
The person who signs confirms that they are at least 18 years old and have the authority to bind the business named in the sign-up.
3. Plans and fees
The plans, in US dollars:
- Counter: $500 a month with 1,000 calls included, and $0.55 for each additional call.
- Kitchen: $750 a month with 1,600 calls included, and $0.50 for each additional call.
- Rush: $1,000 a month with 2,300 calls included, and $0.45 for each additional call.
Setup fee: $299, charged once on your Activation Date. It is waived on annual plans.
Introductory offer: your first month is billed at half the plan price.
How calls count: a call answered by the Assistant that lasts up to 5 minutes counts as one call; a longer call counts as two. Calls you do not use in a month do not carry over.
No commission: Ordero takes no percentage of your orders. Payment for food is between you and your customer.
Fees do not include sales, use or similar taxes, which you pay where they apply.
4. Billing and payment
Nothing is charged before your Activation Date. Monthly plans are billed each month in advance from the Activation Date. Annual plans are billed for twelve months in advance. Additional calls are billed monthly, after the month in which they were made.
Invoices are due within 15 days. We may charge a payment method you give us. If an invoice is more than 15 days overdue, we may pause your line after giving you 5 days’ notice by email, and we switch it back on once the balance is paid.
We give at least 30 days’ notice of a price change. It applies from your next billing period, or for annual plans from your next renewal.
5. Term and cancellation
Before your Activation Date, either of us can end this agreement by email at no cost.
Monthly plans renew every month until cancelled. You can cancel at any time by writing to hello@ordero.si; the cancellation takes effect at the end of the billing month you are in.
Annual plans run for twelve months from the Activation Date and renew for another twelve months unless either of us gives notice at least 30 days before the renewal date.
Fees already paid are not refundable, except where the law requires a refund or where Ordero ends this agreement without cause, in which case we refund prepaid fees for the unused period.
Either of us may end this agreement if the other materially breaches it and does not fix the breach within 10 days of written notice. We may suspend the service at once if it is being used unlawfully or abusively.
6. Your responsibilities
Your menu and information. You are responsible for the menu, prices, hours, ingredients, allergen information and other details you give Ordero, and for keeping them current in your panel. The Assistant answers from what you provide.
Food and fulfillment. You prepare, sell and deliver the food, take payment, and follow the food safety, health, licensing, tax and consumer protection laws that apply to you. Ordero is not a party to your sales.
Allergies. The Assistant is instructed never to promise that food is free of an allergen and to refer serious allergy questions to your staff. You remain responsible for allergen information and for confirming it with your customers.
Reviewing orders. Automated systems can mishear or misunderstand. Check orders in your panel and contact the customer when something looks wrong.
Call forwarding. You decide whether to forward your existing number to your Ordero line. The staff number you set for transfers must be a different line, so a transferred call does not come back to the Assistant.
Lawful use. Use Ordero only to take and manage customer orders and the questions around them. Do not use it for marketing calls, unsolicited messages or anything unlawful.
7. Calls, recordings and caller data
To provide the service, Ordero records and transcribes the calls the Assistant answers, and processes callers’ phone numbers, names, addresses, order details and messages ("Caller Data"). At the start of every call the Assistant tells the caller that it is an automated assistant and that the call may be recorded.
We process Caller Data on your behalf: to answer calls, take orders, show them in your panel, send order confirmations by text where that is switched on, improve how accurately your line works, and as the law requires. We do not sell Caller Data and do not use it to market to your customers.
We use service providers for telephony, speech, AI and hosting, such as our phone carrier and our speech and language model providers, under confidentiality and security obligations.
We keep call recordings and transcripts while your account is active and delete them within 90 days after this agreement ends, unless you ask us to delete them sooner or the law requires us to keep them. You can export your orders and calls before your account closes.
We protect Caller Data with reasonable administrative, technical and physical safeguards. If we learn of a security incident affecting your Caller Data, we tell you without undue delay.
You are responsible for your own privacy notice to your customers and for any consent your local law requires beyond the disclosure the Assistant gives.
8. Phone numbers
Ordero obtains your line’s phone number from its carrier and assigns it to you while your account is active. The number stays on Ordero’s carrier account. If you ask to take it with you when you leave, we will try to help where the carrier allows it, but we cannot promise that.
9. Our commitments
We provide the service with reasonable care and skill and work to keep your line available around the clock. We schedule planned maintenance for quiet hours where we can.
The service depends on phone carriers, the internet and providers outside our control. We do not promise that it will be uninterrupted or free of errors.
10. Ownership
Ordero owns the service, its software, the Assistant and everything we build. You get a non-exclusive, non-transferable right to use the service while this agreement lasts.
You own your menu, your brand and your order data, and you let us use them to provide the service. We may use feedback you give us to improve Ordero, with no obligation to you.
11. Disclaimer
Except as written in this agreement, the service is provided "as is", and Ordero disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, to the extent the law allows.
12. Limitation of liability
Neither of us is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if warned that they were possible.
Each party’s total liability under this agreement is limited to the fees you paid Ordero in the 12 months before the event that gave rise to the claim.
These limits do not apply to your payment obligations, to either party’s indemnity obligations, or to liability that the law does not allow to be limited.
13. Indemnity
You will defend and indemnify Ordero against third-party claims arising from your food, your menu information, your fulfillment of orders, or your breach of the law or of this agreement.
Ordero will defend and indemnify you against third-party claims that the Ordero service, as we provide it, infringes their intellectual property rights.
14. Electronic signature and records
You agree to sign this agreement electronically. Ticking the box and typing your name is your signature and has the same effect as a handwritten one under the federal E-SIGN Act and the Texas Uniform Electronic Transactions Act.
To record your signature we keep your typed name; the time of signing by our server’s clock; the version and SHA-256 fingerprint of the documents you were shown; your IP address and device information; and the precise location of the device you signed on, which your browser shares with your permission. Signing online requires that permission. The Privacy & Location Notice explains this in full.
We send notices to the email on your account. Notices to us go to hello@ordero.si.
15. Governing law and disputes
This agreement is governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.
Before starting a claim, each of us agrees to raise the dispute in writing with the other and to try in good faith to resolve it for 30 days.
The state and federal courts located in Texas have exclusive jurisdiction, and both of us consent to venue there. Either of us may ask any court for urgent relief to protect intellectual property or confidential information.
16. General
Changes. We may update this agreement by emailing you at least 30 days before the change takes effect. If you do not agree, you may cancel before then. Using the service after that date means you accept the change.
Assignment. You may not transfer this agreement without our written consent, except to a buyer of your restaurant business who takes over the account. We may transfer it to an affiliate or to a successor to our business.
Force majeure. Neither of us is liable for delays caused by events beyond our reasonable control.
Confidentiality. Each of us keeps the other’s non-public business information confidential and uses it only for this agreement.
Entire agreement. This agreement and the Privacy & Location Notice are the whole agreement between us about the service. If a provision cannot be enforced, the rest stays in effect. A waiver must be in writing.